If you are ever unhappy with the items you have received in your order, please contact customer service FIRST! Do not return any merchandise to the manufacturer, or to us without first contacting our customer service department.
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.